Contact Form & Terms & Conditions
Enquiries
Simply message us using the contact form above with your enquiry. We will get straight back to you with availability & prices.
Delivery
All orders are made fresh to order the day of delivery / collection. There is a charge for delivery, depending upon your postcode.
You are always welcome to collect your order free of charge.
PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING. BY PURCHASING YOU THEREBY AGREE TO OUR POLICY BELOW.
Returns
Due to the fresh nature of our pieces, returns of perishable goods cannot be accepted. Should there be an incorrect item in your order we must be informed within 4 hours of the piece being received.
Cancellations
We do not offer refunds once payment of a deposit has been received, however if your order is cancelled at least one month (or more) before the date booked, we can provide date changes if we have the availability.
If a booking needs to be cancelled due to Covid-19 related issues the above still applies.
Changes To Orders
Clients cannot amend bookings once a deposit has been paid due to the bespoke nature of our pieces and items being ordered especially.
Date Holding
Due to the high number of enquiries, we are unable to hold dates without a deposit.
Food Handling
It is the responsibility of the client to dispose of the food if kept unrefrigerated after 4 hours to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. We will not be held responsible for any adverse reactions to our food consumed after this time.
Dietary Requirements & Allergens
Please notify us before booking of any allergies and dietary requirements. We cannot accommodate special allergy requests due to the fact that the Family Feasts kitchen handles all of the allergen ingredients . All bookings will be provided with allergen information highlighting if a piece has any of the main allergens : celery, cereals containing gluten (including wheat, rye, barley and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts), peanuts, sesame seeds, soybeans, sulphur dioxide and sulphites.
Family Feasts is not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements prior to your order being received.